Frequently Asked Questions

We are a printer consumable company that provides: genuine new & unused consumables with all leading brands, prices for anyone and everyone, packed with care, 100% customer satisfaction with 30 days returns, free tracked delivery dispatched within one working day, and a helpful and friendly team available any time.

Find out more on our About Us page.

We sure are! Our VAT number is: GB359134094. All orders come with a VAT invoice.

We are always willing to hear what you have. Pop us a message to purchasing@tonerone.co.uk or fill out our form on the Sell To Us page and one of the team will get back to you.

There are many ways to get hold of us:

• Phone: 01462 233669
• General enquiries: admin@tonerone.co.uk
• Sales enquiries: sales@tonerone.co.uk
• Accountancy enquiries: accounts@tonerone.co.uk

Or fill out our contact form.

TonerOne Ltd
17, Woodside Industrial Park
Works Road
Letchworth Garden City
Hertfordshire, SG6 1LA

All printer consumables and electronics:

• Consumables: Toner cartridges, ink cartridges, drum units
• Electronics: Printers, label writers, laptops

Check out our all products page to see our wide range of stock!

Of course! You can find them at the bottom of the home page or click here to view our terms and conditions.

Next business day! Our standard tracked delivery is free for all orders within the UK. Tracking information will be sent via email when the item is dispatched.

Yes we do! Please email sales@tonerone.co.uk and we will arrange it immediately for you.

Yes, all items sold on this site are made by the original manufacturer. We guarantee that 100%.

Correct — all items at Tonerone Ltd are 100% genuine. We do not sell compatibles at all.

Of course! The box has never been opened since creation. Check out our grading information for clearer instructions on what you may be purchasing.

Exactly that. No matter what condition — whether sealed box, open box, or no box — the consumable inside has never been opened or used in any way.

We specialise in genuine, new and unused stock from all leading brands: HP, Brother, Samsung, Canon, Dell, Konica Minolta, Kyocera, Lexmark, OKI, Xerox, and many more!

Give us a message! You never know — we may have it coming in or can take your details and try to get one for you ASAP.

30 days from receipt. We will try our very best to resolve any issues regarding any order. For a greater understanding, please have a look at our returns policy page.

We always welcome any kind of feedback! Leave us a Google review. Or email admin@tonerone.co.uk to speak to the team personally.

Of course! They are on our homepage near the bottom for all to see. Or search 'Tonerone Ltd' on Google to view them there.