Customer Care
Returns andRefund Policy
Not satisfied? We make the returns process simple and stress-free.
How it works
Our returns policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, the item must be ineffective, damaged or not to customer satisfaction.
If returned unwanted, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us via our contact form or email admin@tonerone.co.uk. If your return is accepted, three options will be available depending on the situation:
- Faulty or item not to customer satisfaction - we'll send you a return shipping label, as well as instructions on how and where to send your package.
- Item not wanted anymore - we can arrange collection for you at your own cost or you can ship the item back to us on your own accord.
- Replace item - if the particular subject is in stock.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Consumables that have been opened (unless faulty) will not be accepted by TonerOne Ltd. Please be sure that you want the item when opening.
Items returned poorly packaged will not be accepted. Please return correctly.
Exchanges
Replacement will be offered if item is faulty and the stock is available at the current time of the return. Tonerone Ltd will certainly do everything they can to rectify any rare occurrence that may happen.
Please contact us via our contact form or email admin@tonerone.co.uk and a member of our team will look at all options which is best for you the customer.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
FAQ
Returns questions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Items must be ineffective, damaged, or not to your satisfaction. If returning an unwanted item, it must be in the same condition as received: unworn, unused, with tags, and in original packaging. You'll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective or damaged. We will evaluate the issue and make it right. Contact us via our contact form or admin@tonerone.co.uk.
Consumables that have been opened (unless faulty) will not be accepted by TonerOne Ltd. Items returned poorly packaged will also not be accepted. Please return items correctly packaged.
Contact us via our contact form or email admin@tonerone.co.uk with your order details and reason for return. If approved, you'll receive instructions or a return shipping label.
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. Please allow time for your bank or credit card company to process and post the refund.
Yes, replacement will be offered if the item is faulty and stock is available at the time of return. We will do everything we can to rectify any issues. Contact us to discuss the best option for your situation.
Need help with a return?
Our team is here to help. Get in touch and we will sort it quickly.